Before you choose a home care agency, put them to the test. Ask the
questions that will reveal whether they are prepared to provide care
that is competent and trustworthy.
Does the agency have a registered nurse supervising each caregiver
and case?
Yes
Is there a nurse on-call 24 hours per day?
Yes
What are the employee training requirements?
We have extensive requirements at hire and for career-long
continuing education. Specific requirements may vary by the
profession and licensure of your caregiver(s). Please feel free to
ask for more details during your FREE, initial in-home
consultation. Contact Us Now.
Are your caregivers employees, contractors, or freelancers?
We employ our nurses and home care aides directly. This gives us
more influence over training, continuing education, and other
issues related to quality of care. This also makes it so that our
clients don't have to worry about employer hassles and concerns
such as tax filing, worker's compensation, etc.
How often are your employees drug tested?
At hire, annually, periodically at random, and following any
incidents.
Do you provide care at different professional levels to meet all my
needs and to help minimize costs?
Yes. We provide nursing and skilled care, home health aides, and
companions. Utilizing multiple levels of professionals, we are
able to provide the right level of care for a client's needs and
not have clients paying for more care than they need. For example,
clients often need several hours of home health aide service but
only a few hours of nursing service per week (say for instance to
set up a weekly pillbox). With Home Care Now, we can handle all
these needs seamlessly.
Does your agency have general liability and worker's
compensation?
Yes. Our agency and our workers are fully insured so that you can
be reimbursed if there is ever a mishap and so that you will not
be exposed to any personal premises liability.
Does your agency offer advice and support regarding how to talk to
aging parents about the need for home care?
Do you participate with insurance or assistance programs for paying
for your services?
Yes. These include Medicaid waiver programs, veterans' benefits,
most long-term care insurance, clinical research trials, worker's
compensation, and more. Of course, we also work with private pay
for private duty services.
How is the agency audited?
In addition to regularly scheduled internal audits at various
levels, our licensure and accreditation require additional,
authoritative, third-party inspections. We are inspected for
adherence to Joint Commission standards, state licensure
regulations, and Medicaid Waiver Program participation rules.
Inspectors come on site and stay for days. They review our patient
records, read our written policies, interview our employees, and
more. They even visit patient homes with our staff - if a patient
provides permission.
If you or someone you care for could use reliable, in-home support,
please Contact Us Now.
Clearwater Office:
29750 US Highway 19 North, Suite 203
Clearwater, FL 33761
Phone: 727-330-7844
Fax: 727-361-6007
Tampa Office:
4830 West Kennedy Blvd Suite 600 Office #618
Tampa, FL 33609
Phone: 813-304-2195
Fax: 727-361-6007
