Before you choose a home care agency, put them to the test. Ask the questions that will reveal whether they are prepared to provide care that is competent and trustworthy.
Does the agency have a registered nurse supervising each caregiver and case?
Is there a nurse on-call 24 hours per day?
What are the employee training requirements?
We have extensive requirements at hire and for career-long continuing education. Specific requirements may vary by the profession and licensure of your caregiver(s). Please feel free to ask for more details during your FREE, initial in-home consultation. Contact Us Now.
Are your caregivers employees, contractors, or freelancers?
We employ our nurses and home care aides directly. This gives us more influence over training, continuing education, and other issues related to quality of care. This also makes it so that our clients don't have to worry about employer hassles and concerns such as tax filing, worker's compensation, etc.
How often are your employees drug tested?
At hire, annually, periodically at random, and following any incidents.
Do you provide care at different professional levels to meet all my needs and to help minimize costs?
Yes. We provide nursing and skilled care, home health aides, and companions. Utilizing multiple levels of professionals, we are able to provide the right level of care for a client's needs and not have clients paying for more care than they need. For example, clients often need several hours of home health aide service but only a few hours of nursing service per week (say for instance to set up a weekly pillbox). With Home Care Now, we can handle all these needs seamlessly.
Does your agency have general liability and worker's compensation?
Yes. Our agency and our workers are fully insured so that you can be reimbursed if there is ever a mishap and so that you will not be exposed to any personal premises liability.
Does your agency offer advice and support regarding how to talk to aging parents about the need for home care?
Do you participate with insurance or assistance programs for paying for your services?
Yes. These include Medicaid waiver programs, veterans' benefits, most long-term care insurance, clinical research trials, worker's compensation, and more. Of course, we also work with private pay for private duty services.
How is the agency audited?
In addition to regularly scheduled internal audits at various levels, our licensure and accreditation require additional, authoritative, third-party inspections. We are inspected for adherence to Joint Commission standards, state licensure regulations, and Medicaid Waiver Program participation rules. Inspectors come on site and stay for days. They review our patient records, read our written policies, interview our employees, and more. They even visit patient homes with our staff - if a patient provides permission.
If you or someone you care for could use reliable, in-home support, please Contact Us Now.